This briefing, the first in a series of six, looks at key findings emerging from housing association inspections of customer service. It was written by Housing Quality Network Services with the help of an Innovation and Good Practice grant from the Housing Corporation.

This summary comes from the full report 'HA tenant surveys 1999/2000: Comparing Methods', a study undertaken by Market & Opinion Research International (MORI) on behalf of the Housing Corporation, comparing research methods.

This guide comes in two parts and compares rents charged by housing associations in 2001/02 at the local authority level with rents in other tenures and between housing associations. It includes data from all housing associations owning or managing more than 250 homes and/or bed spaces (including shared ownership dwellings) that made a valid Regulatory and Statistical Return (RSR). It covers housing association rent levels as at 31 March 2002 and housing association rent increases from 1 April 2001 to 31 March 2002.

These are a series of reports based on research into HA's lettings activities and the role HAs play in meeting housing need.

A two-part guide which compares rents charged by registered housing associations in 2001/02

This report compares the characterisitcs and circumstances of those entering and leaving the HA sector.

This report follows up two projects carried out by Matthew Chell for the Housing Corporation as part of a programme of research which was commissioned in the mid-1990s, to review the impact of social, demographic and economic trends on long-term demand for social housing.

HACAS Chapman Hendy (HCH) was commissioned by the Housing Corporation to carry out a study of the Private Sector Leasing (PSL) activities of registered social landlords. This follows on from an earlier review of PSL for the Housing Corporation carried out in March 2001.

This Sector Study provides information on several large scale government surveys and the nature of the data collected which may be of use to housing associations.

Analysis of the characteristics and aspirations of women-headed households by Lesley Andrews, Independent researcher and lead researcher for the Women and Housing 2020 studies