Making sure that services are delivered effectively at the neighbourhood level has never been more important. Involving residents in local decision making has almost become a given. Housing associations have been at the forefront of implementing what’s known as the Government’s neighbourhoods and communities agenda.

This report gives the context behind the Government’s approach to neighbourhood governmental arrangements and service delivery. It also assesses housing associations’ capacity to play their part, by offering examples of good practice in neighbourhood management and service provision and highlighting critical success factors, and pinpoints policy implications for the social housing sector.