Housing Corporation News Notice

Latest Key housing association performance indicators published

Monday 17 November 2008      ref: 80/08

The latest key housing association Performance Indicators results for March 2008 are published today.

Results on average across the sector and across the range of PIs are consistent with last year’s results. However there remain significant differences between those at the upper and those at the lower ends of the performance spectrum.

Whilst average overall tenant satisfaction remains at 80%, unchanged from last year, the difference between the top and bottom ten percent of performers is 20%. That difference increases for satisfaction with repairs (23%) and with opportunities to participate (27%). On average tenant satisfaction levels with opportunities to participate are 13% lower than overall satisfaction.

Clare Miller, Housing Corporation Director of Regulation, said: "Whilst we might not expect significant changes in the average national results for tenant satisfaction measures, given the three year cycle for results, the continuing disparity between the best and worst performers is disappointing. Quality of service and resident perceptions of their landlords are firmly at the heart of the new regulator’s priorities.  Housing associations will need to focus on addressing these issues if they are to better meet expectations. "

Ends.

For more information contact Sandra White on 020 7393 2094

Notes to editors

1) The Housing Corporation is responsible for regulating housing associations, which provide some two million homes across England.
2) The Housing Corporation is the Government's national affordable homes agency, responsible for investing in new affordable homes and regulating nearly 2,000 housing associations across England. The Corporation's £8.4 billion investment programme for 2008-11 is its biggest ever. Its previous investment programme of £3.9 billion for 2006-08 funded 92,752 homes; 52,929 of these for affordable rent, and 39,823 for affordable sale through the Government's HomeBuy initiatives, helping people to get a foot on the property ladder.
3) The Housing Corporation is working with English Partnerships and Communities and Local Government to establish the proposed Homes and Communities Agency and Tenant Services Authority by early December.