This report summarises the findings of two qualitative research projects that have been commissioned by the Housing Corporation to improve our understanding of BME tenants:

• ‘Drivers of satisfaction amongst black and minority ethnic (BME) tenants’ (undertaken by Ipsos MORI), exploring why satisfaction levels are lower amongst BME tenants.
• ‘Culturally sensitive service provision in social housing’ (undertaken by GFK Research), examining the level of importance placed by BME tenants on the provision of culturally sensitive services.