Dispute resolution toolkit

This toolkit is for anyone who may have to deal with conflict in social housing, either as a
party to a dispute or as someone supporting the search for a solution. It has been
designed to help people understand why, sometimes, there is conflict between providers
and consumers of housing services – but it does not stop there. The toolkit, significantly,
gives examples of disputes and how they can be resolved, and provides easy-to-follow
tips on how best to manage the inevitable tensions in the sometimes fragile relationship
between landlords and residents. Above all, the toolkit is a practical guide arranged with
the purpose of emphasising dispute resolution at every step.