People first - Delivering change through involvement

Involving residents improves the effectiveness with which housing services are delivered, brings benefits of new skills and increased confidence to residents. It is a core component of helping to ensure that neighbourhoods and communities are places where people want to live, now and in the future. The Housing Corporation is clear that involvement is critical to housing associations' success as effective businesses meeting the needs of the people who live in and around their homes.

An amendment has been made to our tenant involvement policy, published 31 May, to clarify the application of provisions on resident board members to charitable associations (see page 20 of People first).